Shipping policy
Shipping Policy
At Montaven Watches, we are committed to providing a reliable and efficient delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from our online store.
This policy applies to customers located in Australia, Canada, New Zealand, the United Kingdom, and the United States.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin processing your purchase.
Orders are carefully prepared and packaged before being shipped to ensure products arrive safely.
Shipping Times
Delivery times may vary depending on your location, shipping method selected, carrier availability, customs procedures, and other factors outside of our control.
Estimated delivery timeframes provided during checkout are intended as guidance only and are not guaranteed delivery dates.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
Tracking updates are provided by the shipping carrier and may take some time to become available after shipment.
Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Montaven Watches is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.
International Shipping and Customs
For international orders, shipments may be subject to customs inspections, import procedures, taxes, duties, or other requirements established by local authorities.
Any obligations related to customs clearance or import requirements will be handled according to applicable laws and regulations in the destination country.
Lost, Delayed, or Damaged Packages
If your order does not arrive within the expected timeframe or arrives damaged, please contact our support team at support@montavenwatches.com.
We will work with you and the relevant shipping provider to investigate the situation and determine an appropriate resolution.
Order Changes and Cancellations
If you need to update your shipping information or request an order cancellation, please contact us as soon as possible at support@montavenwatches.com.
Requests cannot always be guaranteed if an order has already entered the processing or shipping stage.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact:
Montaven Watches
Email: support@montavenwatches.com